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Turn WhatsApp Into Your Healthcare Assistant

Make it easier for patients to find the right service, get basic information, book appointments and receive important updates — all through WhatsApp.

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The Challenge

Patients Need Quick Answers. Your Team Handles Repetitive Queries.

Healthcare teams receive questions throughout the day:

“Is the doctor available today?”

“Can I book an appointment?”

“What are the clinic timings?”

“Where is the hospital?”

“What documents should I bring?”

whatscommerce helps automate routine communication while allowing your team to focus on patient-facing work.

How whatscommerce Helps Healthcare

📅 Appointment Booking

Let patients request or schedule appointments through WhatsApp.

🤖 AI Patient Assistant

Answer routine questions about doctors, departments, timings, locations and available services.

🏥 Service Discovery

Help patients find relevant departments, doctors and healthcare services.

🔔 Appointment Reminders

Send timely reminders and important appointment updates through WhatsApp.

📢 Healthcare Updates

Share clinic announcements, health-camp information and other relevant updates.

👩‍⚕️ Human Handover

Transfer conversations to your reception or support team whenever personal assistance is required.

See It in Action

From Patient Enquiry to Better Care

See how whatscommerce helps healthcare businesses manage patient conversations, appointments, reminders and diagnostic updates.

whatscommerce Healthcare
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Capture and qualify patient enquiries
Capture & Qualify Patient Enquiries Understand the service, doctor, location and appointment requirements.
whatscommerce AI Available 24/7
PATIENT ENQUIRY
Patient
I want to book an appointment with a dermatologist.
10:42 AM
whatscommerce AI
Sure! I can help you find the right dermatology service.
What do you need help with?
10:42 AM
Enquiry qualified Service requirement captured
APPOINTMENT BOOKING
whatscommerce AI
Here are available dermatology doctors and appointment slots.
Dermatology Specialist Available tomorrow
Available slots
APPOINTMENT REMINDER
Patient
Can you remind me about my appointment?
whatscommerce AI
Of course! Your appointment is scheduled for tomorrow at 4:00 PM.
Appointment Reminder Tomorrow · 4:00 PM
Automated WhatsApp reminder sent on time
DIAGNOSTIC UPDATE
Patient
Is my diagnostic report available?
whatscommerce AI
Your report is now available. You can check the next steps with your healthcare team.
Diagnostic Report Report available
Patient updated Diagnostic process communication completed
Enquiry Service Doctor Appointment Reminders Updates
Better Patient Enquiries Capture the right information from the start.
Easier Appointment Booking Help patients find doctors and available slots.
Timely Communication Keep patients informed with automated updates.

Perfect for Every Healthcare Business

🏥 Hospitals

Appointments, departments & patient enquiries

🩺 Clinics

Doctor availability & appointment requests

🧪 Diagnostic Centers

Test enquiries, bookings & updates

🦷 Dental Clinics

Appointment scheduling & patient communication

👓 Eye Care Centers

Doctor enquiries & appointment requests

💊 Pharmacies

Product enquiries & customer support

Why whatscommerce?

⚡ Faster Responses

Patients get quick answers to routine questions.

📅 Easier Appointments

Make appointment requests simple through WhatsApp.

🤖 24/7 Availability

Provide basic information even outside working hours.

🔔 Better Communication

Keep patients informed with timely reminders and updates.

👩‍⚕️ Human Support

Move conversations to your team when personal assistance is needed.

📲 One Familiar Channel

Give patients a simple way to communicate using WhatsApp.

One Conversation. A Simpler Patient Journey.

Ask → Find → Book → Confirm → Remind

Use WhatsApp to create a more convenient communication experience for your healthcare business.

Book a Free Demo →
Faq

Frequently asked, questions.

Everything you need to understand how whatscommerce can fit into your customer communication workflow.

Yes. Patients can use WhatsApp to request or schedule appointments based on the workflow configured for your healthcare business.
AI can handle routine, non-clinical questions such as clinic timings, departments, doctor availability, location and appointment information. It should not be used as a substitute for professional medical diagnosis or treatment advice.
Yes. Conversations can be handed over to reception, support staff or another designated team member when human assistance is required.
Yes. You can use WhatsApp notifications for appointment reminders and other relevant patient communication, subject to applicable messaging and privacy requirements.
Yes. Diagnostic centers can use it for service enquiries, appointment or test-booking workflows, reminders and customer communication.
Yes. Workflows can be configured according to the services and communication requirements of hospitals, clinics and other healthcare businesses.
Healthcare organizations should configure their WhatsApp and connected systems according to applicable privacy, security and healthcare-data requirements. whatscommerce should be positioned for appropriate, consent-based communication, rather than as a replacement for a clinical records system.