WhatsApp Commerce

Turn WhatsApp Conversations Into Complete Shopping Experiences

Let customers discover products, explore your catalog, add items to their cart and connect with your business— all through WhatsApp.

With whatscommerce, create a conversational shopping experience that helps customers move from product discovery to purchase with fewer steps.

Product Discovery WhatsApp Shopping Cart Conversational Commerce
whatscommerce Online
Hi 👋 Welcome to our store.
Explore our latest products and add them to your cart.
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Featured Products

Royal Canin Dog Food ₹2,400
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Royal Canin Dog Food ₹2,400
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Key Features

Commerce That Happens Inside the Conversation

Turn every WhatsApp conversation into a complete shopping experience — from product discovery to payment and order tracking.

01

WhatsApp Product Catalog

Showcase your products with rich images, prices and detailed information directly inside WhatsApp.

02

Interactive Shopping

Let customers explore products and continue their shopping journey without leaving the conversation.

03

Shopping Cart

Allow customers to add multiple products and manage their complete cart directly through WhatsApp.

04

Product Recommendations

Recommend relevant products based on customer conversations and shopping behavior.

05

Conversational Shopping

Create natural shopping conversations that help customers discover and purchase products.

06

Order Management

Manage customer orders and keep your entire order journey organized from one place.

07

Payment Integration

Connect payment solutions and make checkout simple and convenient for customers.

08

Order Notifications

Automatically keep customers updated with order confirmations, shipping and delivery notifications.

WhatsApp Commerce
How It Works

From Product Discovery to Order Confirmation — All in One Conversation

Imagine a customer wants to buy a pair of running shoes. Instead of visiting a website, searching through multiple pages, and filling out forms, the customer can complete the shopping journey through WhatsApp.

Customer Starts the Conversation
01

Customer Starts the Conversation

A customer clicks your “Shop on WhatsApp” button from your website, Instagram, Facebook Ad, QR code, or Google Business Profile.

Website Button
QR Code
Instagram
Google Business Profile
Facebook Ad
Step 01 of 08 14%
Customer Discovers Your Business
02

Customer Discovers Your Business

Customers can start a conversation with your business through WhatsApp, Click-to-WhatsApp Ads, QR codes, website buttons, or other customer touchpoints.

WhatsApp Conversation
Click-to-WhatsApp Ads
QR Codes
Website Buttons
Step 02 of 08 29%
Browse Your Products
03

Browse Your Products

Show your products directly through WhatsApp using an organized product catalog. Customers can explore product images, names, descriptions, prices, and other relevant information.

Product Images
Prices & Offers
Product Details
Product Catalog
Step 03 of 08 43%
Add Products to Cart
04

Add Products to Cart

Customers can select products and quantities and add them to their WhatsApp cart. This creates a more interactive shopping experience without forcing customers to navigate multiple pages.

Add Products
Choose Quantity
Manage Cart
Stay Inside WhatsApp
Step 04 of 08 57%
Confirm the Order
05

Confirm the Order

Customers can review their selected products, quantities, and order details before proceeding.

Review Products
Check Order Details
Review Total
Confirm Order
Step 05 of 08 71%
Complete the Purchase
06

Complete the Purchase

Connect the shopping journey with your preferred payment and order-processing flow so customers can move toward completing their purchase.

Payment Options
Secure Checkout
Payment Processing
Purchase Complete
Step 06 of 08 86%
Keep Customers Updated
07

Keep Customers Updated

Send relevant transactional updates such as order confirmation, shipping updates, delivery notifications, and other approved business messages.

Order Confirmation
Shipping Updates
Delivery Notifications
Business Messages
Step 07 of 08 100%
Use Cases

WhatsApp Commerce for Every Business

From online stores to service businesses, create shopping experiences designed around your customers.

E-Commerce & D2C

Showcase products, generate orders, promote offers and reconnect with customers for repeat purchases.

Retail

Let customers explore products, check available options and place orders through WhatsApp.

Fashion & Apparel

Showcase collections, new arrivals, offers and accessories while helping customers select products.

Food & Restaurants

Display menus, combos and food items, collect orders and share order updates.

Beauty & Wellness

Promote products, packages and services while helping customers make enquiries and bookings.

Electronics

Showcase devices and accessories, answer product questions and help customers move toward purchase.

Home & Lifestyle

Present furniture, décor, lifestyle products and collections through an interactive shopping journey.

Local Businesses

Connect with customers directly, showcase offerings and generate orders without requiring a complex shopping journey.

Get Started

Ready to Sell More Through WhatsApp?

Turn everyday customer conversations into shopping opportunities.

With WhatsApp Commerce, give your customers a simpler way to discover products, build their cart, place orders and stay connected with your business.
Book Your Free Demo